Effective Date: 01-01-2025
At Fenaura, customer satisfaction is our priority. Please read our refund and returns policy carefully.
Eligibility for Returns
Items must be returned within 7 days of receipt.
Products must be unused, in original packaging, and include proof of purchase.
Returns are not accepted for discounted or clearance items.
Products must be unused, in original packaging, and include proof of purchase.
Returns are not accepted for discounted or clearance items.
Process for Returns
To initiate a return, contact us at [Insert Contact Email].
Ship the item back to the address provided by our support team.
Refunds
Once your return is received and inspected, we will notify you of the refund approval status.
Approved refunds will be processed within 10 business days and credited to your original payment method.
Approved refunds will be processed within 10 business days and credited to your original payment method.
Non-Refundable Items
Personal care items, opened cosmetics, and customized products are non-refundable.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Fenaura
Email: info@fenaura.com
Phone: +92 370 7115334
Address:
Plot # 01, Street # SS-1, Chamber of Commerce and Industries (RCCI), Rawat, Rawalpindi, 46000, Pakistan
Thank you for trusting Fenaura. We are dedicated to protecting your privacy as we grow and introduce new products to enhance your beauty and skincare journey.
